We are human, therefore we forget our passwords. It happens! Maybe you even forgot your username, too.
First: make sure you are using your username, not your email address, to log in. If you do not remember your username, follow the steps below:
To retrieve your username and/or reset your password:
1. Head to exchange.prx.org.
2. Click the link that says "Forgot Your Password?"
3. Enter the email address you signed up with.
4. You'll get an email that contains your username and a link to reset your password.
If the password reset email does not come within a few minutes, sometimes this accidentally ends up in your spam folder, so check there if you can.