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SubAuto FAQ for Stations

What is SubAuto?
SubAuto stands for "subscription automation". SubAuto is PRX's automated delivery system for weekly series. Each week, SubAuto will push out the latest program to a your station's automation system, where it will be ready to air. This means station staff will not have to come to PRX weekly to download the latest episode.  Learn more in our overview.

Why did you create SubAuto?  
Integrating with automation systems is the single most requested improvement stations have been asking for, and PRX wanted to provide it.  We have also added features to our platform including metrics, billing, and a number of other features producers and stations have been asking for.  

We've been distributing thousands of programs for 10 years.  PRX is pleased to mark this milestone in serving public radio stations and producers. SubAuto is a significant addition to the PRX mission: to provide accessible and diverse programming and efficiencies to all stations.

Will this service be available for all weeklies or will we pick and choose?
SubAuto will eventually be for all weeklies that qualify. We will be rolling it out with a few select series first so that stations can get used to the process and we can tweak anything that may arise.

I forgot my username.  How do I get it?
Email us at prxhelp@prx.org, call 617 576 5455 x0, or just hit Submit a Request at the top of the page.

Will PRX charge stations to receive through our automation?
No, stations won't pay a fee to get automated delivery. They will only pay the series carriage fee to the producer that the producer has chosen.

We aren't station members of PRX.  Can a station get a SubAuto series like The Moth without a PRX membership package?
Yes. A station can pay the carriage fee for a SubAuto series and does not need a standard PRX membership with a point package. However, if the station wants any programs on PRX outside of the weekly series they are subscribed to, then they would need a membership.

Will we allow stations to use membership points for weekly series in any circumstance?
Series that are a part of SubAuto are carriage-fee only and stations cannot use points to purchase those. Series that are outside of our SubAuto delivery system will still charge points and stations can spend their points to purchase those series.

If I’m a Moth Radio Hour subscriber, can I access other PRX programming, too?
Yes, if your station has a PRX station membership.

Will PRX continue to have station membership expiration dates and if so what expires?
Point packages will continue to expire in a year. In this respect, the base PRX economy doesn't change; but all SubAuto weeklies will have a dollar price and stations who pay a carriage fee for SubAuto will always have access to those programs even if their points expire.

What kind of reports do stations get?
In My PRX, you will see a summary of what your station gets from PRX: your point package and any programs you have subscribed to via SubAuto. You can update or change billing info and preferences under My PRX.

What happens when you cancel a SubAuto subscription?
1) Your station will be billed for 3 months, 2) a notification to is sent to the producer.

Does PRX allow stations that use SubAuto for weeklies to get non-weeklies into their automation system?
Not at this time.

Why did you create SubAuto?  Doesn't ContentDepot do what we need?
SubAuto provides a service to our members, makes delivery more efficient, and creates diversity in distribution options for stations and producers.  Automated delivery of programs on PRX has been one of the most requested features by our members.  

ContentDepot's satellite system is vital to public radio and works well.   PRX has always distributed programs over the Internet, and making that more efficient was a natural next step.  Additionally, not all stations and producers use ContentDepot for various reasons (cost, time, ease of use, etc.).  PRX's SubAuto is an affordable addition or alternative to ContentDepot.  

Why is The Moth Radio Hour not on ContentDepot?
Since all but a few stations currently get The Moth Radio Hour from PRX, the producers decided to use PRX exclusively. While ContentDepot is a reliable service that many stations depend on, the producers opted to spare the expense of having two distribution services.  SubAuto distribution is easy to use and can be set up in minutes.  Stations that have committed to carrying The Moth as a weekly series can always download the audio if they are unable to set up their subscriptions before the holidays. 

Will I receive language advisories for The Moth Radio Hour?
Yes, all Moth Radio Hour episodes include a content advisory that will list bleeped words if there are any.  From a Moth piece, like this one, click "view content advisory" on the right.

What is TSR?  I have to enter it when for our station's subscription.
Total Station Revenue is your Community Service Grant + nonfederal funding sources + all other revenue.  

When will the promos to the weekly The Moth Radio Hour be available?
Promos will be available for manual download or delivery via SubAuto at least a week ahead of time.

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