PRX Customer Support Availability – PRX – Help Desk

Non-emergency support:
PRX's Help Desk staff is available from 9:30am to 5:30pm Eastern Time, Monday through Friday. PRX's office is closed on weekends and most major US business holidays.

Submit a request.
Give us a call at +1 (617) 576 5455 ext. 0.

Knowledge Base:
Our Help Desk includes answers to most common Support related questions. The Help Desk is also your primary resource for solutions to common issues, how-to's and other information for producers and stations.

Extended Support for emergencies that affect broadcast:
View the chart below for details of our Extended Support hours.

When / Support Type	Non-Emergency	Emergency
Regular Business Hours M–F 9:30am–5:30pm EST	+1 (617) 576-5455 x0 [email protected]	+1 (617) 576-5455 x911 [email protected]
Extended Support Weekdays 7:00am–9:30am EST 5:00pm–10:00pm EST	closed	+1 (617) 576-5455 x911 [email protected]
Extended Support Weekends 7:00am–10:00pm EST	closed	+1 (617) 576-5455 x911 [email protected]

Note: if you would like to submit an emergency request, please create it in a NEW email and send it to [email protected] (do not forward an email to this address).

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