PRX Customer Support Availability

Non-emergency support:

PRX's Help Desk staff is available from 9:30am to 5:30pm Eastern Time, Monday through Friday. We will do our best to respond to your request within 24 hours.

PRX's office is closed on weekends and most major US business holidays.

Submit a request.
Give us a call at +1 (617) 576 5455 ext. 1.

Knowledge Base:

Our Help Desk includes answers to most common Support related questions. The Help Desk is also your primary resource for solutions to common issues, how-to's and other information for producers and stations.

Extended Support for emergencies that affect broadcast:
View the chart below for details of our Extended Support hours.

When/Support Type	Non-Emergency	Emergency
Broadcast Support Regular Business Hours M–F 9:30am–5:30pm EST	+1 (617) 576-5455 x1 help@prx.org	+1 (617) 576-5455 x119 emergency@prx.org
Podcast Support Regular Business Hours M–F 9:30am–5:30pm EST	+1 (617) 576-5455 x2 podcast-support@prx.org	+1 (617) 576-5455 x119 emergency@prx.org
Extended Support Weekdays 7:00am–9:30am EST 5:00pm–10:00pm EST	closed	+1 (617) 576-5455 x119 emergency@prx.org
Extended Support Weekends 7:00am–10:00pm EST	closed	+1 (617) 576-5455 x119 emergency@prx.org

Note: if you would like to submit an emergency request, please create it in a NEW email and send it to emergency@prx.org (do not forward an email to this address).

Non-emergency support:

Knowledge Base:

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