Non-emergency support:
PRX's Help Desk staff is available from 9:30 am to 5:30 pm Eastern Time, Monday through Friday. We will do our best to respond to your request within 24 hours.
PRX's office is closed on weekends and most major US business holidays.
- Submit a request.
- Call us at +1 (617) 576 5455 ext. 1.
Knowledge Base:
Our Help Desk includes answers to most common support-related questions. The Help Desk is also your primary resource for solutions to common issues, how-to's, and other information for producers and stations.
Extended Support for emergencies that affect broadcast:
View the chart below for details of our Extended Support hours.
| When/Support Type | Non-Emergency | Emergency |
|
Broadcast Support Regular Business Hours |
+1 (617) 576-5455 x1 help@prx.org |
+1 (617) 576-5455 x119 emergency@prx.org |
|
Podcast Support Regular Business Hours |
+1 (617) 576-5455 x2 podcast-support@prx.org |
|
| Extended Broadcast Support Weekdays 7:00am–9:30am EST 5:00pm–10:00pm EST |
closed |
+1 (617) 576-5455 x119 emergency@prx.org |
| Extended Broadcast Support Weekends 7:00am–10:00pm EST |
closed |
+1 (617) 576-5455 x119 emergency@prx.org |
To help our team troubleshoot your issue quickly, please include as much of the following information as possible:
- A description of the issue, including what you expected to happen and what actually happened.
- Links to the affected show, podcast, episode, series, or station account.
- Any error messages, screenshots, or steps to reproduce the issue.
- Relevant deadlines, especially if the issue affects an upcoming broadcast or episode release.
The more details you provide, the easier and faster it is for our team to investigate and resolve your issue!