Email & SMS Settings
Make sure the appropriate team members are set up to receive email notifications via the Exchange.
For stations subscribed to shows that use automated delivery, please opt into Subscription Info and Subscription Alert. Instructions on updating your email settings can be found here.
For SMS alerts, please enter your cellphone number@carrieremail in the Subscription Alert category under the Other Addresses field. We’ve provided a list of carriers below for your convenience. If your carrier isn’t listed, please reach out to email@example.com and we’d be happy to assist you.
- Alltel: firstname.lastname@example.org.
- AT&T: email@example.com.
- T-Mobile: firstname.lastname@example.org.
- Virgin Mobile: email@example.com.
- Sprint: firstname.lastname@example.org.
- Verizon: email@example.com.
- Nextel: firstname.lastname@example.org.
- US Cellular: email@example.com.
Emergency support available after business hours.
During office hours
Office hours M-F- 9:30 AM- 5:30 PM ET
Phone: 617-576-5455 x 1
Please note that this is for broadcast emergencies only.
Phone: 617-576-5455 x 119
For emergency support, it is important that you email the emergency email address at firstname.lastname@example.org. This pings all members of the support and tech team, and will ensure that we are made aware of the issue instantly and can act swiftly.
If you would like to submit an emergency request, please create it in a NEW email and send it to email@example.com (do not forward an email to this address).