New to PRX? This guide provides an overview of the services, tools, and resources available to stations. Use the links below to jump to the section you need, whether you're looking for support contacts, information about PRX services, membership details, or guidance on managing your station account. Or, if you prefer, grab a cup of coffee (or tea) and read through the full guide to learn everything PRX has to offer.
In This Article
- Getting Help
- PRX Services for Stations
- Managing Your Station Account
- Finding Programming
- Understanding Memberships
- Understanding PRX Points
- Subscribe vs. License
Getting Help
PRX Support is available Monday–Friday, 9:30 AM–5:30 PM ET.
| Need Help With | Contact |
| General support, technical issues, broadcast questions, and account assistance | help@prx.org • 617-576-5455 |
| Podcast analytics and metrics, RSS feeds, podcast hosting, Dovetail onboarding, dynamic ad insertion, ad campaigns, and inventory setup | podcast-support@prx.org |
| Memberships and station accounts | membership@prx.org |
| Billing and invoices | accounting@prx.org |
| Emergency broadcast support | emergency@prx.org |
| Submitting series for consideration in PRX's Programming Picks newsletter, playlists, or featured content | editors@prx.org |
Self-Service Resources
Visit the PRX Help Site for tutorials, guides, and troubleshooting articles:
PRX Distribution Services for Stations
PRX Exchange
PRX Exchange is a marketplace where stations can discover, license, and manage audio content from PRX, independent producers, and public media organizations.
With Exchange, stations can:
- Search thousands of stories, specials, and series
- License content
- Manage subscriptions and content purchases
- Access station account and membership tools
Automated Delivery
Automated Delivery allows producers to distribute regularly scheduled series directly to subscribing stations, ensuring new episodes are delivered automatically as they become available.
Many weekly series distributed through PRX use Automated Delivery for content delivery.
Resources:
- List of Automated Delivery Series
- How to Subscribe to an Automated Delivery Series
- FTP Setup and Troubleshooting
PRX Networks
PRX Networks is a collaboration platform commonly used by newsroom collaborations, state networks, and station partnerships to securely share:
- Audio files
- Images
- Video
- Text content
Learn more:
PRX Dovetail
Dovetail is PRX's podcast hosting and distribution platform.
Features include:
- Podcast hosting
- RSS feed management
- Analytics and audience metrics
- Dynamic ad insertion
- Private and subscription podcast support
Learn more:
Understanding Memberships
Stations that subscribe to PRX-represented shows, license content through PRX Exchange, or use PRX distribution services generally need a PRX membership.
Memberships require a yearly fee and can be billed either quarterly or annually, depending on the station's preference.
For current membership rates and fee information, please contact membership@prx.org.
Learn more:
Finding Programming
PRX offers a wide range of independent audio programming and public media content.
You can discover content through:
- Browsing the PRX Exchange
- Automated Delivery Series list
- Series distributed by PRX
- Subscribing to the Programming Picks newsletter
* Please note that licensing terms vary by series. Some series are available free of charge, while others may require a carriage fee or the use of station points. Licensing terms are determined by the producer or distributor of each series. If you have questions about fees, carriage requirements, or licensing terms, please contact the producer or distributor listed on the series page.
Managing Your Station Account
Each staff member should have their own PRX account.
To add a staff member to your station account, follow the instructions here.
Users who need permission to subscribe or license content, or manage station settings, should be assigned an Admin role.
Understanding PRX Points
PRX uses a points-based system for licensing certain content.
Your station's annual point package is determined using:
- Total Station Revenue (TSR)
- Estimated annual content usage
Important things to know:
- Point packages renew annually on July 1.
- Unused points do not roll over.
- Points cannot be used to pay carriage fees for Automated Delivery series.
If your station needs a points package or you have questions about your current balance, contact membership@prx.org.
Subscribe vs. License
One of the most common questions new stations ask is the difference between subscribing to a series and licensing content.
| Subscribe | License |
| Ongoing series delivered through Automated Delivery | Individual story, episode, or non-subscribable series |
| May require a carriage fee | May require PRX Points |
| New episodes delivered automatically | Content is licensed and downloaded manually |
Getting started with a new platform can feel overwhelming, but you're not on your own. Our team is here to help with everything from memberships and programming to podcast hosting, questions, and technical support.
We hope this guide gives you a solid introduction to PRX and the resources available to your station. If you can't find what you're looking for, just reach out! We're always here to help.